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Frequently Asked Questions
It's easy! Just sign up for a free account, and you’ll automatically start earning points. No strings, just rewards.
You can earn points by shopping, subscribing, celebrating your birthday, engaging with us online, and more—just check all the ways to earn points at the top.
Yes, subscription orders earn points on each recurring order.
Log in and head to your Loyalty page to redeem your points for rewards. You can also use your points directly at checkout.
Once you’re logged in, your points balance is displayed at the top of this page. You’ll also see your current VIP tier and available rewards.
Yes—points will expire 6 months after your last activity. Just make a purchase or earn any new points to keep them active.
Yes, rewards expire after 6 months after being issued.
If you return an order, the points earned from that purchase will be removed from your account. Gotta keep things fair.
On your birthday! The only instance in which birthday points will be delayed until next year is if your birthday is within 1 day from the day you entered it.
Unfortunately, points can’t be applied retroactively once your order is placed.
