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Quality Management System – Team Lead

About VEGA

Vega is a high-growth, natural health food and supplement company on Profit Magazine’s Profit 100 list of fastest growing companies the last five years with a passion for people. Our premium, award-winning brand is at the forefront of the plant-based, whole food revolution. Vega has been named one of the Best Workplaces in Canada and has been recognized as one of the Best Workplaces for Women. We honor a triple bottom line approach to business placing emphasis on people, planet and performance. Join a great team atmosphere with a driven, vivacious group of people.


An exciting and challenging position exists as the Quality Management Systems (QMS) – Team Lead at Vega’s head office in Burnaby, BC. Reporting to QA Document Control Manager, the QMS Team Lead will be responsible for overseeing and driving the daily quality-related operations such as product releases, consumer complaints, change control, finished product specifications, maintaining SOPs, establishing and trending KPIs and other QMS related operational processes.  You will also be tasked to identify and implement program efficiencies and continuous improvement, working in collaboration of the QMS Manager.

You have a passion for Quality Assurance and take customer service seriously, but still have fun at work with your Vega team. You show initiative in everything you do and are always looking for ways to improve.  You are open to new ideas, and you know that feedback from others helps you grow and allows you to thrive. As a performance-driven individual, you create solutions for your team and show up every day ready for a new adventure. You believe in contributing to culture – not just talking about it – and you live (and love) the Vega culture: health, fitness, and striving for always better.

Key Responsibilities

  • Coach and develop your a strong team
  • Contribute to and grow the culture of quality at Vega
  • Overseeing and drive the daily quality operations:
    • Product hold/releases
    • Maintain and execute stability program
    • Packaging qualification
    • Consumer complaints handling and investigations
    • Execute the surveillance testing program
    • Label development and review
    • Development and revisions to finished product specifications
    • Organoleptic testing program
    • Supporting Food Safety and Facility Management functions within the Quality department
  • GFSI certification for Vega HQ
    • Maintaining and updating SOPs, SAGs and Policies
    • Addressing audit observations in a timely manner
  • Improve upon Vega’s documentation system and programs
  • Establish and trend KPIs to identify priorities and areas for continuous improvement
  • Collaborate with cross functional departments to deliver on innovation projects
  • Train staff members on procedures and systems to maintain the high quality standards of Vega products
  • Ability to be available for adhoc calls on weekends/evenings if needed
  • Other duties as assigned by QA Document Control Manager

Skills and Qualifications

  • Bachelor of Science Degree required
  • 5 years of experience in a supervisor or leadership role in Quality Assurance for Foods, Natural Health Products and/or Dietary Supplements
  • Knowledgeable of the Canadian Food & Drug Acts and Regulation, specifically in Food and Natural Health Products; and FDA regulations for Food and Dietary Supplements
  • Experience working in a manufacturing environment is a strong asset
  • Experience working with 3rd party manufacturers
  • Experience establishing a quality assurance program and documentation system
  • Expertise with food safety standards and regulations (HACCP and GFSI standards)
  • Auditing experience an asset
  • Strong written and verbal communication skills
  • Proficient in MS Office (Word, Excel, Outlook etc.)
  • Experience working with an ERP system, SharePoint is an asset
  • Excellent verbal and written communication skills
  • Self-motivated and self-disciplined individual
  • Ability to work independently as well as within a team environment
  • Strong follow-up, organization, and prioritization skills across quality, food safety and business priorities

VEGA Must-Haves

  • You have an unrelenting desire to achieve
  • The outdoors isn’t just the place between your car and house
  • You have a sense of humor and passion for health and wellness
  • You love to have fun, but take your responsibilities seriously
  • You live the Vega brand

Benefits of Working for VEGA

  • Competitive compensation plan
  • Open Book Management
  • Annual bonuses
  • Alternative refreshment options that go beyond coffee
  • On-site kitchen with in-house Vegan Chef offering plant-based food and snacks
  • An optional plant-based lunch program
  • In-house gym and meditation room
  • Dogs in the office – Woof!
  • Bi-Monthly product to try so that you can perform at your best and promote the Vegatopian lifestyle
  • MSP – 100% coverage
  • Employee assistance program (EAP)
  • Extended Health Plan
  • Parental Leave top-up
  • Green Transit incentives
  • Referral bonus program incentive
  • Fitness Subsidy
  • Education Fund
  • Employer matching RRSP Program

Let your journey begin!

If you smiled and are motivated by this posting, we want to hear from you. Send us your application at careers@myvega.com with “Quality Management System – Team Lead” on the subject line and let your journey begin!

Vega is an Equal Opportunity Employer. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process. We thank all candidates for their time and interest in working at Vega, however, only candidates under consideration for opportunities with Vega will be contacted to participate further in this process. If you are contacted and you require any accommodation in the recruitment process due to a disability, please indicate this and we will work with you to meet your reasonable accessibility needs.